REVISION POLICY

We provide revisions on all the packages you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless webprohub cancels or terminates your Contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

  • No refund request will be tolerated after the project has begun and the partnership is fully authorised to go through with our professional services, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
  • No refund requests will be entertained after the final files have been delivered.
  • For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.
  • All refund requests should be communicated to the support department. The Imperial Agency, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
  • For Imperial Websites / Custom packages, refund will be applicable the same as it is on the single packages.
  • All Projects require customer feedback before finalizing therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.
  • 100% unique service guarantee entitles you to a revision if our services need touch ups and tweaking. Any resemblance to an existing design will be merely a coincidence and The Imperial Agency will not accept any responsibility or claim of any compensation in such a case.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements

 

  • Claim your refund specifying your concern by contacting us via any of the following three modes:
    • Support@TheImperialAgency.com or TheImperialAgencyOfficial@gmail.com
  • We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by The Imperial Agency and you would not be able to display any version of the design sent by company. Let us also specify that:
    • All services to do with marketing and brand growth are not guaranteed to achieve the exact results wanted, marketing takes time and a lot of testing to be perfectly working and exceed expectations for your business.
    • A guarantee we can promise is that everything to do with the website, Email sequence,Social media improved or perfected, Competitor Analysis, Deep Analysis, Tailored Plan with strategies and systems that can improve how the business handles there online presence, Consulting,  eCommerce package will allow products to be added to the website, these Imperial Websites can promise will be executed swiftly and will be guaranteed to be finished.
    • Analytical and geometric growth with The Imperial Agency social media marketing in not 100% guaranteed to be profitable on every clients business, but even if an advertising campaign does not work fully it can be slowly adjusted and over time the campaign can become profitable if not already working well and on its ways to be scaled.
    • Testing advertising is a great way to gather data about your customers and allows businesses to become sharper with ads and knowing exactly what the ideal customer wants and reacts best to, advertising also grow your presence in the local area and in the online space making the business more visible and recognized.